Delete your account

CMH Studio (iPhone and Android) and classicalmusichubb.app share one account. Deleting it in any of them deletes it everywhere.

In the app (CMH Studio)

Open CMH Studio and sign in.
Tap Account (bottom right).
Scroll down and tap Delete account.
Type DELETE to confirm.

On the website

Sign in at classicalmusichubb.app/account.
Scroll to Delete my account and confirm.

Can't sign in?

Email luca@eventcage.com from the address on your account and ask for it to be deleted. We do it within 30 days and tell you when it's done.

What is deleted, and what is kept

Deleted straight away: your account, profile, projects, uploads (recordings, videos, scores, pictures, fonts) and the videos and sheet music made from them. A subscription bought on the website is cancelled.
Kept for up to 30 days: copies in our backups and technical logs, which then expire.
Kept as the law requires: payment and commission records (in the UK, generally six years).
Kept by others: copies other members made of a project you published.

A subscription bought in the app is billed by Apple or Google, so cancel it there as well: on an iPhone in Settings, under your name, Subscriptions; on Android in the Play Store, under your profile, Payments and subscriptions, Subscriptions.

Delete some of your data, keeping your account

A project and its files: in the app, open Projects, press and hold the project, tap Delete and confirm (on the website: Projects, the project's Delete button). Its recording, video, score, pictures, exported videos and sheet music are deleted straight away.
Anything else (for example your name, profile picture or a shared score): email luca@eventcage.com from the address on your account and say what you want deleted. We do it within 30 days.

Copies in our backups and technical logs expire within 30 days.